A Customer Care Representative is responsible for performing a full range of customer service oriented telephone and e-mail support activities to ensure customer satisfaction and compliance with banking regulations.
These activities include all aspects of debit cards, transfers, loan payments, stop payments, research requests, address changes, check orders, etc. In addition, Customer Care Representatives support online and mobile banking, bill pay, person- to-person payments, eStatements, the Bank's mobile app, business internet banking, as well as participate in the implementation of emerging technologies. Identifying and responding to suspicious activity or fraud alerts through these various channels is a vital part of the job. Proactive outreach is necessary to confirm authorized activity and mitigate fraud loss.
With high volumes of customer interaction, business development opportunities are expected which include referrals to account opening, lending, investments, etc. playing a major role in the Bank's strategic goals and overall customer experience.
Understands and maintains the Bank’s standards for service, customer satisfaction and relationship building with every customer, every transaction, every time. On a daily basis, processes a wide variety of monetary transactions, demonstrating accuracy and adherence to the Bank’s procedures, policies and banking regulatory requirements. Professional tellers are responsible for providing a positive customer experience. There are two Full-Time openings - one in our Wayland, MA, branch and another in our Nonantum, MA, branch.
Following The Preferred Banking Pledge performs a variety of functions with an emphasis on supporting the retail branches on the maintenance and quality control of deposit accounts.
The incumbent will be knowledgeable and cross-trained in all aspects of Quality Control including: account documentation and modifications, processing subpoenas and levies, and maintenance of retirement and safe deposit box accounts core system functions, and be a support resource for the branch staff.. Manages the workflow of document imaging and electronic data retention. Assists in the compilation, analyzing and organization of information through our data warehouse and reporting systems; and is a liaison to departments regarding requested custom and management reports. The incumbent will oversee the Bank’s exception review program, ensuring appropriate resolution. Ensures operational soundness, compliance and procedural integrity. Assumes responsibility for other functions within the department as needed or directed.
Under the direction of the Senior Vice President Retail Banking, initiates business development activities and opportunities in all areas of the bank with special emphasis placed on expanding and retaining the Bank’s commercial deposits with current and prospective customers. The Business Development Officer will collaborate with Branch Management, Commercial Lending, E-Commerce, Deposit Operations and Village Bank Financial Partners to leverage marketing efforts, assist in achieving deposit goals, and contribute to expanding and retaining the Bank’s overall business customer portfolio.