This is a detail orientated position responsible for performing pre and post-closing duties relating to the servicing of the Bank’s retail and commercial loans. Support functions include but are not limited to, customer service for existing loans, loan reporting, transaction processing, escrow disbursements, pay-off calculations, collections, account reconciliations, quality control and project management support. By following The Pledge; assists in the attainment of departmental goals and promotes other banking products and services to our customers.
Understands and maintains the Bank’s standards for service, customer satisfaction and relationship building with every customer, every transaction, every time. On a daily basis, processes a wide variety of monetary transactions, demonstrating accuracy and adherence to the Bank’s procedures, policies and banking regulatory requirements. Professional tellers are responsible for providing a positive customer experience. The Village Bank has various locations in the Newton, MA area.